After-Sales Service
Ensuring the efficiency of your brazing equipment and securing your industrial performance
Our after-sales services provide long-term support for the operation of your industrial brazing equipment, from manual workstations to custom-built automated machines.
Our aftersales service offering includes:
- maintenance contracts,
- remote maintenance,
- on-site production interventions
- and spare parts management.
These solutions help reduce downtime, safeguard production quality and extend the service life of your installations. Our flexible organisation adapts to your industrial requirements in order to deliver the level of responsiveness and support you need.
Preventive and corrective maintenance
The lack of regular servicing on brazing equipment can lead to undetected component wear or an increased risk of breakdowns.
We offer preventive maintenance contracts adapted to the operating schedule of your equipment, including planned visits, safety checks of the installations, technical adjustments where necessary and the provision of a maintenance report. This approach allows potential issues to be anticipated and a consistent level of performance to be maintained.
In addition, corrective maintenance interventions can be carried out as and when required. This structure provides you with organised technical support throughout the entire lifecycle of your machines.
Remote maintenance and troubleshooting
A breakdown or process drift on a brazing machine can quickly lead to production losses. As the designers of our own equipment, we have an in-depth knowledge of every component, and it is precisely this expertise that we put at your disposal through remote maintenance.
Our equipment can be accessed remotely via secure connections, enabling our engineers to analyse PLC programmes, operator interfaces and process parameters in real time.
This remote maintenance capability allows the root cause of any malfunction to be identified rapidly, and an action plan to be put in place swiftly, carrying out adjustments or optimisations without waiting for an on-site intervention.
On-site production intervention
On special-purpose brazing machines, a thorough understanding of the process, the automation system and the overall integration is essential for effective troubleshooting.
When an incident requires a physical presence, our teams intervene directly at your facilities, wherever your equipment is in operation, with expertise covering the machine in its entirety: mechanical, electrical and automation systems, robotics, pneumatics, hydraulics and of course the brazing process itself.
This comprehensive approach allows nominal operating conditions to be restored rapidly, whilst identifying any potential improvements or adaptations required. This ensures a faster return to production and lasting performance security for your manufacturing operations.
Spare parts
The unavailability of a critical part or excessively long supply lead times can bring equipment to a standstill for several days, or even several weeks.
This is why we can formalise the supply of spare parts suited to your machines through a dedicated contract, covering both wear parts and replacement components. This is made possible through an internal stock of common components and on-demand manufacturing for specific parts.
Priority dispatch can be arranged in order to minimise downtime as much as possible. This organisation ensures more reliable and stress-free operation of your custom-built equipment.
A committed technical support service
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Technical support included